FAQ
At Rugsco.com.au, Shipping is free Australia-wide to metro city areas for all orders over $199.
If you reside in any of the below post codes, states or territories, you will be charged $35 for delivery on orders over $199 and $65 for orders under $199.
The following remote postcodes are excluded from any shipping promotions (Free Shipping):
800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799 and all of Tasmania and the Northern Territory.
Remote post codes we dont ship to;
822, 840, 845, 850, 852, 854, 861, 862, 872, 874, 880, 885, 886, 2325, 2328, 2329, 2580, 2880, 2898, 2899, 4183, 4285, 4551, 4556, 4570, 4571, 4581, 4600, 4650, 4655, 4670, 4673, 4674, 4676, 4677, 4678, 4703, 4713, 4740, 4741, 4750, 4757, 4801, 4804, 4806, 4816, 4817, 4819, 4820, 4821, 4822, 4823, 4824, 4825, 4828, 4829, 4830, 4850, 4852, 4854, 4855, 4856, 4858, 4859, 4860, 4870, 4871, 4872, 4873, 4874, 4875, 4876, 4878, 4880, 4881, 4885, 4886, 4887, 4888, 4890, 4891, 4895, 5373, 6798, 6799, 6850, 7255, 7256, 7257
Orders are shipped via various couriers. When possible we will provide you with a tracking number to monitor your order.
How long will it take to receive my order?
Most items take between 2 to 7 days to ship, based on item's availability.
Most items take between 2 to 7 days to ship to, based upon the item's availability. Delivery to WA regional may take up to 14 business days. Delivery of custom made items may take up to 8 weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging.
*Please note that Public Holidays will cause delays in delivery times.
Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:
FOR VISIBLE DAMAGE: If the packaging shows visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the courier's copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance.
FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to us immediately and request assistance within 5 business days of the delivery date. Until we respond, please leave the containers and packing materials as they were when you first discovered the loss or damage.
Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages, contact Rugs Direct immediately and we will process a replacement order for you and handle all of the dealings with the freight company. Remember, once you sign for the item or give permission to a courier company to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.